Shipping policy

Last updated: 24 October 2026

Where we ship. We ship worldwide, to every country that can be selected at checkout.
Cost. Tracked shipping is free on every order.
Processing and delivery time. Orders are processed within 3–6 business days after payment. Delivery then usually takes 6–9 business days depending on your location; some destinations (for example parts of Latin America, remote areas and islands) take longer, and customs checks or holiday peaks can add time. These times are estimates, not guaranteed delivery dates; we are not responsible for delays caused by carriers, customs, weather or other events outside our control.
Tracking. You receive an e-mail with a tracking number as soon as your order ships. Orders of several items may arrive in more than one parcel.
Lost parcels. If tracking has shown no movement for 20 business days, or your order has not arrived within 45 days of shipping, use our contact form. We open an investigation with the carrier and, once the carrier confirms the parcel as lost, we resend your order or refund you. A parcel the carrier marks as delivered to the address you gave is considered delivered. EU consumers keep their statutory rights on late delivery.
Address. Please enter your full and correct address. We ship to the address entered at checkout and cannot change it once the order has been processed. We are not responsible for parcels lost or delayed because of an incorrect or incomplete address. If a parcel is returned to us because of a wrong address or because it was not collected, we reship it after the new shipping cost is paid, or refund the price of the goods minus the shipping costs.
Damage in transit. If your order arrives damaged or incomplete, use our contact form within 48 hours of delivery with photos of the parcel and the items and your order number. We then replace the affected parts or items. For EU consumers this deadline helps us check the claim and does not limit their statutory rights.
Shipping protection. The optional, paid “Shipping protection” (added in the cart by default with its price shown next to it; you can switch it off there before checkout) covers loss, damage or theft of your parcel in transit: we send a new one or refund you on the strength of a message with your order number (and photos for damage), without waiting for the carrier’s investigation. Claims must be made within 14 days of the delivery scan or, for a lost parcel, within 45 days of shipping. The fee is non-refundable once the parcel has been shipped.
Customs, duties and taxes. Prices include VAT where it applies to your order. For some destinations, import duties, taxes or customs fees may be charged by your country on delivery; they are not included in our prices and are paid by the customer. If you refuse to pay them, the parcel counts as not collected (see “Address”).